Careers at Garic

All Locations

Bury

Regional Hire Desk Controller

General Description

Full Time

The Hire Desk Controller will work as part of a high performing team who are responsible for all day-to-day activities relating to quotes, confirmed new hires and end hires. Offering support to other areas of the business where customer contact is required. Focus will be on growing revenue by promoting Garic products and services, identifying sale and upsell opportunities; as well as building lasting relationships with a strong focus on customer service that makes Garic stand out for its competitors.

Key Responsibilities and Accountabilities

Handle inbound calls from existing and prospective customers requiring quotes, new hires, and off hires.
Proactively engage with customers (existing, new and potential) to promote Garic products and services and relationship–build, in line with Hire Desk Manager requests and to agreed metrics.
Handle email enquiries from existing and prospective customers requiring quotes, new hires and off hires via direct engagement – i.e. Qualify email enquiries by phone / Teams call to:
- understand true customer requirement vs. email request and add value where possible.
- up-sell where possible and switch-sell where required.
- build a personal relationship.
Ensure that all processes are adhered to, all required, and that information is captured. All administration and customer/company records must be completed accurately and in-full.
Liaise with internal departments to confirm stock and transport availability and escalate to CX team where required in line with agreed process.
At all times, represent Garic products and services in a positive manner.
Understand role and functions of all internal stakeholder departments and work in a collaborative style to reinforce Garic values internally.
Engage with and promote Garic values at all times – ‘Work together’, ‘Be Better’, ‘Be innovative’, ‘Do the right thing’, ‘Trust each other’.
Present to the customer a single, united ‘one team’ approach.
Follow up all customer quotations within the agreed time period.
Ensure customer SLA’s and KPI’s are consistently met and where required provide reporting on these.
Build on existing and new relationships with customer through excellent customer service skills.
Undertake exercises, projects and reporting as requested by the Hire Desk Team Leader, on time and in full.
Ensure all metrics are met (revenue delivery, quotations, conversation rates, inbound and outbound activity etc.)
Ensure order accuracy and compliance with Garic process and procedures in order to prevent customer invoice queries and credits.
Own and resolve customer account queries through to resolution and within an acceptable time frame.
Comply with H&S legislation at all times.
Undertake all proposed training and development.
Undertake other duties as and when required.

Person Specification Essential

Experience working in a customer service role.
Cross functional team working
Experience of using MS Office applications including Word, Excel, Outlook and PowerPoint

Desirable

Previous experience of working in a fast past sales environment
Previous experience of working in welfare & accommodation or Plant & Tool Hire industry

Personal Qualities

Diligent
Professional
Enthusiastic
Determined
Innovative
Passionate
Composed

Yard/Ops Supervisor

General Description

Full Time

The Yard Operations Supervisor will be responsible for overseeing the day-to-day Yard and Washbay operations at the Bury Depot. Ensuring all vehicle and asset movements are undertaken and completed in a safe, effective & controlled manner. Internal software systems along with daily morning briefings will provide an accurate planning and scheduling support platform for cross departmental workflow consistencies to achieve monthly depot targets and KPI’s.

This is a varied role which will incorporate Supervisory, Team Leading and Administration responsibilities ensuring operational staff and yard visitors fully adhere to Health and Safety processes. Working in conjunction with the Depot Management team and Transport teams to ensure all products are received, processed, and delivered on to the next customer within specific time frames. This role will require levels of flexibility and adaptability along with excellent communication skills, initiative, and consistency.

Key Responsibilities and Accountabilities

Maintain a safe working environment and assure full compliance with all safety rules.
Demonstrate, Improve and sustain good housekeeping, perform risk assessments and support with continuous improvement activities.
Collecting and logging all FLT Daily Check Sheets and defect rectifications ensuring audit trails are accurate in line with ISO 450001.
Understand and deliver Safety messages and Toolbox Talks to departments on behalf of the SHEQ Team.
Support the wider operations in depot with effective time management and utilisation of staff members to meet time critical deadlines whilst applying a positive attitude to business requirements.

Quality

Ensure stock quality is delivered to a high standard.
Control of returning assets, ensuring all Off-Hires are positioned and accessible for Off-Hire processes to be completed.

Delivery

Understand workloads through the 28 Day Picking List and BCA to ensure targeted workflow volumes are maintained in various departments using various LEAN methods.
Ensure all orders processed through this location are accurately completed & delivered on time and in full.
Plan workloads effectively and provide direction for colleagues as and when required.
Complete weekly stock takes on various product ranges throughout the month ensuring all discrepancies are resolved and submitted to depot manager.

Cost

Control overtime within the location in-line with budgeted hours.
Demonstrate effective operational techniques with cost control factored in the decision-making process.

People

Lead and develop the operational team.
Challenge poor behaviour in the right way and provide regular feedback to the team.
Maintain a positive work environment by behaving and communicating in a professional manner.

Person Specification Essential

Line management experience
Experience of working in a customer focussed environment
Awareness of Health and Safety legislation
Relevant operator certification
g. CPCS Plant Operator / FLT Licence etc.
Full UK Driving Licence
Teamwork
Communication
Flexibility & Adaptability
Achieving Results
Planning & Organising
People Management

Desirable

Experience of working in the plant/hire industry
Relevant Health and Safety Qualification

Personal Qualities

Diligent
Professional
Enthusiastic
Determined
Innovative
Passionate
Composed

Junior Graphic Designer

General Description

Full Time

We are looking to recruit a Junior Graphic Designer who will be required to provide support in the design and coordination of the Garic brand. You will be part of a small team bringing the Garic brand to life across all of its platforms. You should be passionate about design, with a dynamic and enthusiastic approach to new concepts. The Junior Graphic Designer will be an ambassador for the Garic brand and ensure all collateral adheres to the brand and has a level of uniformity to increase the 4 stages of brand awareness. They will need to collaborate with key departments to ensure brand identity is consistent.

Key Responsibilities and Accountabilities

Design on-brand creative solutions for a variety of uses (websites, printed media, email campaigns, social media graphics, brand campaigns, internal /external comms and event and exhibition graphics)
Keeping the brand identity fresh and moving forwards, generating new creative ideas.
Assist with the creation of new product manuals and spec sheets.
Ensure the Garic printed, and digital brochure is kept up to date and the latest copy is always on the website.
Contribute to website design projects working with our web agency.
Collaborate with cross-functional teams to deliver designs that are creative, useful, and align with the Garic brand. Liaise with external agencies and suppliers.
Aid video production and assist with the creation and editing for assets.
Be the point of call for any photography needs across the business.
Ensuring that an efficient image archiving procedure is followed to allow all company image assets to be securely stored and accessed across the business.
Be involved in the ongoing rebrand process with a view to rebranding existing documents and creating new style documents as requested.
Support HR, H&S and other area of the business with Internal comms as requested e.g. Garic Gazette.

Person Specification Essential

Qualification in Marketing and/or Graphic Design
Evidence of graphic design experience, which includes multi-channel design.
Possess an excellent understanding of both design and print processes.
Extensive experience in Adobe Creative Suite (Photoshop, Illustrator & InDesign) and Microsoft Office
Experience in email design preferable.
Experience in video production and editing.
Good knowledge of print production – preparing artwork for print and working with printers and production teams
Experience of working with WordPress and html preferable
Strong portfolio in artwork and design – ideally both print and online presence

Desirable

Good time management skills working on multiple projects.
Excellent written and verbal communication skills
Motivated to continuously develop skills and knowledge.
Ability to establish relationships at all levels.
Ability to work collaboratively with multi-disciplinary teams.

Attainment/Qualifications

Qualification in Marketing and/or Graphic Design

Personal Qualities

Diligent
Professional
Enthusiastic
Determined
Innovative
Passionate
Composed

Connect Hire Desk Controller

General Description

Full Time

The Connect Hire Controller will be responsible for Connect hire process, Customer service and liaising with external suppliers. Key to this role is teamwork across the sales team to ensure that our customers receive world class customer service. Reporting into Connect HD Team Leader, Focus will be on growing revenue by promoting Connect products and services, identifying sale and upsell opportunities, as well as building lasting relationships with a strong focus on customer service.

Key Responsibilities and Accountabilities

Liaise with external suppliers on ordering stock for customer requirements.
Receive cross hires from internal and external teams/colleagues
Delivery of monthly/ quarterly targets, working towards KPI’s as specified within the bonus structure document.
To increase customer awareness of Garic and our products and related services
To feedback to marketing and line management details on competitor activity, client activity, new sites, area challenges and potential new opportunities.
Revenue increase on current and new customers accounts with defined pricing guidelines.
Understand market sector trends and needs through monthly revenue feeds and colleague feedback (where appropriate)
Liaison with internal/ external area colleagues to maximise potential business levels.
Ensure that all internal and external communications are documented on the correct forms
Complete and update customer data base on company CRM system.
Proactive communication with internal/ external area colleagues to assist with maximising revenue.
To ensure as far as is reasonably practicable, personal health & safety.
Engage with and promote Garic values at all times – ‘Work together’, ‘Be Better’, ‘Be innovative’, ‘Do the right thing’, ‘Trust each other’.
Present to the customer a single, united ‘one team’ approach.
Follow up all customer quotations within the agreed time period.
Ensure customer SLA’s and KPI’s are consistently met and where required provide reporting on these.
Build on existing and new relationships with customer through excellent customer service skills.

Person Specification Essential

Experience of working at a similar level in a fast-moving business (Ideally manufacturing, engineering, FMCG)
Experience working in a customer service role.
Cross functional team working
Experience of using MS Office applications including Word, Excel, Outlook and PowerPoint

Desirable

Experience of writing reports and working to defined KPI’s.
Previous experience of working in welfare & accommodation or Plant & Tool Hire industry
Experience of managing significant change programmes

Personal Qualities

Diligent
Professional
Enthusiastic
Determined
Innovative
Passionate
Composed

West Thurrock

Workshop Fitter

General Description

Full Time

The Workshop fitter’s role will be part of an enthusiastic professional maintenance team that are responsible for servicing, repairing, maintaining both plant and welfare products. Their expert knowledge, strengths and creativeness will be required to be demonstrated daily, in order to support the flow of departmental operations.

Operatives will have an overall focus on safety, quality, productivity and costs. Workshop Fitters will be required to work alongside other team members on similar tasks and will also offer professional, efficient support to their line managers.

The Workshop Fitters position will be a fundamental role which offers direct support to the hire operations team. The operative must be passionate about working in a very busy time sensitive environment and must be able to adapt to operational change if and when required.

Key Responsibilities and Accountabilities

Required to have good safety awareness and able to work in a safe professional manner, this includes good housekeeping, correct use of personnel protective equipment, attending regular toolbox talks and near miss reporting.
Working as a team – must be able to operate within a team and offer support to the wider team if required, this may also include support other depots through periods of annual leave.
Flexible, will be required to work extra hours on some occasions, and occasionally working off site.
Liaise with other departments to ensure prompt delivery of products.
Checking welfare cabins and plant equipment, any repairs/services found will require operatives to complete.
Identify damage and ensure this is communicated back to you line manager.
Provide a high-quality repair and maintenance service.
Manage and control costs to the best of your abilities.
Monitoring the quality of your work to minimize error and customer dissatisfaction.
Demonstrate professional behaviours in line with Garic’s behavioural framework & core values.
Required to be able to adapt to any situation and receptive of organisational change.

Personal Specification

Essential:

Mechanical engineering background.
Low volt DC experience e.g. automotive.
Full UK Driving Licence

Desirable

Experience working with diesel generators.
Basic fabrication.
Basic hydraulics.
Basic plumbing experience.
CSCS site card
Mechanical engineering or automotive.
Automotive electrical qualification.

Personal Qualities

Diligent
Professional
Enthusiastic
Determined
Innovative
Passionate
Composed

Falkirk

HGV Service Driver

General Description

Full Time

Garic is looking for a professional, enthusiastic and flexible driver to join the team at our West Thurrock depot in this fast paced & varied role.

The role is for a Class 2 HGV service driver, to work as part of a dedicated team travelling throughout the UK undertaking the waste, water & fuel servicing of welfare cabins, toilets and associated equipment.

Key responsibilities:

Carry out water and fuel replenishment and to remove effluent waste from welfare cabins sited on customer’s premises
To comply with company Health & Safety policy and Tachograph legislation
To load and secure all equipment onto your vehicles accordingly
To transport and install equipment safely and competently
To ensure delivery and collection paperwork is completed correctly
Promote Garic positively delivering an excellent standard of customer service

What do you need to become the successful HGV Driver?

Essential:

Driving experience within a multi drop or multi collection role
Must be comfortable with occasional nights away from home as required
DCPC Full 35 hours
HGV Category C Licence
Ability to work on own initiative and as part of a team

Desirable

Experience of working in the Plant, Construction or manufacturing industry
CSCS Card

Personal Qualities

Diligent
Professional
Enthusiastic
Determined
Innovative
Passionate
Composed

Apply Now

Join the
Garic Team

We are excited about bringing dynamic and engaging people into the business. If you are interested in joining our multi-award winning organisation and working with a fantastic team of talented and energetic colleagues, then please have a look at our list of current vacancies or don’t hesitate to get in touchwith our HR team.

Our Benefits
Package Includes

Employee discount scheme with money off at retailers and everyday spends

Christmas closure

Employee health cover

Company pension scheme

Profit share bonus

Death in service benefit

22 days Holiday + Bank Holidays, increasing with length of service

Cycle to work scheme

Birthday leave

Free onsite parking

Birthday vouchers

Careers

All Locations

Bury

West Thurrock

Falkirk

Join the Garic Team

Our Benefits Package Includes

Join the
Garic Team

Our Benefits
Package Includes