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Bury

General Description
Full Time

Join Garic’s Service Team in Bury and help our customers reduce the environmental impact of construction through innovative welfare servicing solutions.

The Service Planner is responsible for coordinating daily routes for Garic’s service fleet and 3PL ensuring timely and efficient customer servicing while meeting all KPIs and compliance requirements.

The role involves managing driver schedules in line with WTD legislation, maintaining accurate service documentation, and supporting tanker service operations through data entry and administrative tasks.

Key Responsibilities and Accountabilities
  • Responsible for collation and routing of the weekly service runs and the tracking of the service fleet providing eta’s and information for the Hire & Service team.
  • Route planning must be accurate at all times ensuring all routes are fully utilised and all paperwork is completed and returned on time in full.
  • Daily support and first point of contact for service drivers with site issues and general concerns. This includes end of shift de-briefs.
  • Regular reviews on external service work to look to maximise profitability by using external partners to complement our own fleet use.
  • Management of all legislation in relation to our service provision. This includes waste transfer documentation and standpipe monitoring.
  • Management of driver workloads & vehicle servicing requirements to ensure compliance in relation to our service provision. This including monitoring drivers working hours, timesheets & scheduling all vehicle servicing inspections.
  • Daily liaison with the Hire Desk & Service team to provide excellent business solutions at all times.
  • Identifying operational issues and offering support and solutions within own department and other departments within the business.
  • Customer service is paramount, with communication with customers to advise of ETA’s & potential issues.

 

What do you need to become a successful Service Van Driver ?

Essential:
  • Good communication skills written & verbal
  • Good IT skills & system experience
  • Ability to work in a high pressure, fast paced environment
  • Experienced in problem solving
  • Team Player with excellent attention to detail
  • Good geographical & transport network knowledge
Desirable
  • Previous experience of working in a construction/hire or manufacturing environment
  • Good geographical knowledge
  • An awareness of Health and Safety
  • Previous experience of working with Insphire
  • Previous experience of working with Sage & Sicon.
Apply Now
General Description
Full Time

The Hire Desk Controller will work as part of a high performing team who are responsible for all day-to-day activities relating to quotes, confirmed new hires and end hires. Offering support to other areas of the business where customer contact is required. Focus will be on growing revenue by promoting Garic products and services, identifying sale and upsell opportunities; as well as building lasting relationships with a strong focus on customer service that makes Garic stand out for its competitors.

Key Responsibilities and Accountabilities
  • Handle inbound calls from existing and prospective customers requiring quotes, new hires, and off hires.
  • Proactively engage with customers (existing, new and potential) to promote Garic products and services and relationship–build, in line with Hire Desk Manager requests and to agreed metrics.
  • Handle email enquiries from existing and prospective customers requiring quotes, new hires and off hires via direct engagement – i.e. Qualify email enquiries by phone / Teams call to:
    • understand true customer requirement vs. email request and add value where possible.
    • up-sell where possible and switch-sell where required.
    • build a personal relationship.
  • Ensure that all processes are adhered to, all required, and that information is captured. All administration and customer/company records must be completed accurately and in-full.
  • Liaise with internal departments to confirm stock and transport availability and escalate to CX team where required in line with agreed process.
  • At all times, represent Garic products and services in a positive manner.
  • Understand role and functions of all internal stakeholder departments and work in a collaborative style to reinforce Garic values internally.
  • Engage with and promote Garic values at all times – ‘Work together’, ‘Be Better’, ‘Be innovative’, ‘Do the right thing’, ‘Trust each other’.
  • Present to the customer a single, united ‘one team’ approach.
  • Follow up all customer quotations within the agreed time period.
  • Ensure customer SLA’s and KPI’s are consistently met and where required provide reporting on these.
  • Build on existing and new relationships with customer through excellent customer service skills.
  • Undertake exercises, projects and reporting as requested by the Hire Desk Team Leader, on time and in full.
  • Ensure all metrics are met (revenue delivery, quotations, conversation rates, inbound and outbound activity etc.)
  • Ensure order accuracy and compliance with Garic process and procedures in order to prevent customer invoice queries and credits.
  • Own and resolve customer account queries through to resolution and within an acceptable time frame.
  • Comply with H&S legislation at all times.
  • Undertake all proposed training and development.
  • Undertake other duties as and when required.
What do you need to become a successful Hire Desk Controller ?

Essential:
  • Experience working in a customer service role.
  • Cross functional team working
  • Experience of using MS Office applications including Word, Excel, Outlook and PowerPoint
Desirable
  • Previous experience of working in a fast past sales environment
  • Previous experience of working in welfare & accommodation or Plant & Tool Hire industry
  • rience of working with Insphire
  • Previous experience of working with Sage & Sicon.
Apply Now
General Description
Full Time

As a professional driver, you will be responsible for the delivery and collection of company assets throughout the UK.

Your role will include various duties, including being fully responsible for safe operation and road worthiness of the vehicle you are allocated to drive and the safety and security of the load you are transporting.

You will be responsible for efficient and effective route planning, ensuring your workload is completed in line within current WTD legislation and to also ensure customer expectations and requirements are met.

Good customer service and communication skills are essential as you will be directly dealing with customers daily.

There will be occasions where you will be required to work away.

What do you need to become a successful HGV HIAB Lorry Loader Driver

Essential:
  • Full understanding of EU drivers’ hours and working time laws
  • Category C entitlement
  • Valid DCPC card
  • Ability to carry out pre-use safety checks
  • Excellent written and verbal communication skills
  • Ability to work on own initiative and as part of a team
  • Flexible, highly motivated, effective team player
  • Able to learn and assimilate new information
Desirable
  • 1 year driving experience within construction sector
  • 1 year lorry loader experience
  • Clean driving licence
  • Category C+E entitlement
  • ALLMI unlimited lorry loader training OR CPCS lorry loader (HOOK)
Apply Now


Sandy

General Description
Full Time

We are looking for an experienced fitter to service and maintain a wide range of site accommodation cabins, plant equipment and generators.

Key Responsibilities and Accountabilities
  • Repair and maintain equipment on sites.
  • Diagnose and fault find customer and operator breakdowns.
  • Provide a high-quality repair and maintenance service for all of Garic’s products.
  • Monitoring the quality of your work to minimize error, customer dissatisfaction and any potential hazards.
  • Have intermediate understanding of Health and Safety legislation and how to work safely in a construction environment.
  • Partake in toolbox talks to increase awareness and instruction of how to work safely.
  • To ensure paperwork is completed correctly and legibly with signatures, dates and times, and ensuring all plant numbers are recorded and checked and parts used are noted.
  • Ensure the stores is fully equipped at all times.
  • To maintain effective working relationships with colleagues, customers and suppliers and represent the company in a professional manner.
  • To portray a positive image of Garic when carrying out your duties
  • To comply with company health and safety policy
What do you need to become a successful Yard Operative?

Essential:
  • Experience in fitting mechanical and electrical equipment
  • General DIY & plumbing skills
  • Experience in working with plant equipment.
  • Experience working with generators.
  • Full clean UK driving license.
  • Plant/mechanical relevant qualification
  • Capable of diagnosing faults
Desirable
  • CSCS card
  • Basic welding tasks
Apply Now


West Thurrock

General Description
Full Time

We’re looking for a professional, enthusiastic and flexible driver to join the team at our West Thurrock depot in this fast paced & varied role

The role is for a Class 2 HGV service driver, to work as part of a dedicated team travelling throughout the UK undertaking the waste, water & fuel servicing of welfare cabins, toilets and associated equipment.

Operatives will have an overall focus on safety, quality, productivity & costs. Fitters will be required to work alongside other team members on similar tasks & will also offer professional, efficient support to their line managers.

Fitter’s position will be a fundamental role which offers direct support to the hire operations team. Operative must be passionate about working in a very busy time sensitive environment & must be able to adapt to operational change if & when required.

Key Responsibilities and Accountabilities
  • Carry out water and fuel replenishment and to remove effluent waste from welfare cabins sited on customer’s premises
  • To comply with company Health & Safety policy and Tachograph legislation
  • To load and secure all equipment onto your vehicles accordingly
  • To transport and install equipment safely and competently
  • To ensure delivery and collection paperwork is completed correctly
  • Promote Garic positively delivering an excellent standard of customer service
What do you need to become a successful HGV Driver?

Essential:
  • Driving experience within a multi drop or multi collection role
  • Must be comfortable with occasional nights away from home as required
  • DCPC Full 35 hours
  • HGV Category C Licence
  • Ability to work on own initiative and as part of a team
Desirable
  • Experience of working in the Plant, Construction or manufacturing industry
  • CSCS Card
Personal Qualities
  • Diligent
  • Professional
  • Enthusiastic
  • Determined
  • Innovative
  • Passionate
  • Composed
Apply Now
General Description
Full Time

The Workshop fitter’s role will be part of an enthusiastic professional maintenance team that are responsible for servicing, repairing, maintaining both plant and welfare products. Their expert knowledge, strengths and creativeness will be required to be demonstrated daily, in order to support the flow of departmental operations.

Operatives will have an overall focus on safety, quality, productivity and costs. Workshop Fitters will be required to work alongside other team members on similar tasks and will also offer professional, efficient support to their line managers.

The Workshop Fitters position will be a fundamental role which offers direct support to the hire operations team. The operative must be passionate about working in a very busy time sensitive environment and must be able to adapt to operational change if and when required.

Key Responsibilities and Accountabilities
  • Required to have good safety awareness and able to work in a safe professional manner, this includes good housekeeping, correct use of personnel protective equipment, attending regular toolbox talks and near miss reporting.
  • Working as a team – must be able to operate within a team and offer support to the wider team if required, this may also include support other depots through periods of annual leave.
  • Flexible, will be required to work extra hours on some occasions, and occasionally working off site.
  • Liaise with other departments to ensure prompt delivery of products.
  • Checking welfare cabins and plant equipment, any repairs/services found will require operatives to complete.
  • Identify damage and ensure this is communicated back to you line manager.
  • Provide a high-quality repair and maintenance service.
  • Manage and control costs to the best of your abilities.
  • Monitoring the quality of your work to minimize error and customer dissatisfaction.
  • Demonstrate professional behaviours in line with Garic’s behavioural framework & core values.
  • Required to be able to adapt to any situation and receptive of organisational change.
What do you need to become a successful Workshop Fitter?

Essential:
  • Mechanical engineering background.
  • Low volt DC experience e.g. automotive.
  • Full UK Driving Licence
Desirable
  • Experience working with diesel generators.
  • Basic fabrication.
  • Basic hydraulics.
  • Basic plumbing experience.
  • CSCS site card
  • Mechanical engineering or automotive.
  • Automotive electrical qualification.
Personal Qualities
  • Experience working with diesel generators.
  • Basic fabrication.
  • Basic hydraulics.
  • Basic plumbing experience.
  • CSCS site card
  • Mechanical engineering or automotive.
  • Automotive electrical qualification.
Apply Now
Apply Now

Join the
Garic Team

We are excited about bringing dynamic and engaging people into the business. If you are interested in joining our multi-award winning organisation and working with a fantastic team of talented and energetic colleagues, then please have a look at our list of current vacancies or don’t hesitate to get in touchwith our HR team.

careers@garic.co.uk

Our Benefits
Package Includes

Employee discount scheme with money off at retailers and everyday spends

Christmas closure

Employee health cover

Company pension scheme

Profit share bonus

Death in service benefit

22 days Holiday + Bank Holidays, increasing with length of service

Cycle to work scheme

Birthday vouchers

Birthday leave

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