Careers at Garic

All Locations

Bury

ServiceDesk Analyst

General Description

Full Time

The Service Desk Analyst will support the resolution (both reactive and proactive) of incidents, changes and problems throughout the information system lifecycle. This includes the classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.

The Service Desk Analyst will keep up-to-date with developments in the IT environment and highlight new applications, services and hardware to the Head of IT.

Key Responsibilities and Accountabilities

Record and manage Incidents, Events and Service Requests through to resolution, closure and verification using ITIL Service Desk standards
Efficiently and effectively investigate, diagnose, progress and action all operational events, alarms and incidents to the agreed quality and targets, ensuring that issues are escalated where appropriate and all records are updated in a timely fashion
Provide desktop, telecoms, and network support, to include User account audit and administration
Communicate planned and short-term changes of service levels to Users
Provide day-to-day contact and coordination of third party engineers and support staff whilst
highlighting user training and education needs
Adhere to all IT and organisational procedures
Participate in the evaluation of new services and systems ensuring that new IT infrastructure adheres to operability and acceptance standards; liaise with development and project teams throughout the development lifecycle and conduct pre-live checks highlighting any significant events with recommended solutions
Provide support to external companies, freelancers and contractors connecting to network resources and systems, both on and offshore.
Produce and maintain appropriate documentation to the defined IT team standards, ensuring that new procedures are documented, and that suitable version control is employed.
Provide support and advice to users in relation to all aspects of the hardware, software and network matters. Where necessary consult other members of the IT Team and external consultants.
Carry out maintenance of the computing equipment and data network equipment where applicable, ensuring the Asset database is maintained to IT team standards
Obtain and keep up-to-date a comprehensive knowledge of all areas of computing knowing enough to ascertain whether new technologies could be of benefit to Bibby Marine and its staff. Where applicable, attend training courses/conferences to gain all required information.
Work & obtain qualifications relevant to the post, set out and under the guidance of the Head of IT.

What do you need to become a successful ServiceDesk Analyst?

Essential:

Update to date knowledge on current relevant technologies
Can demonstrable skills in Windows 10, Office 365, Windows Server, and other Microsoft technologies
The ability to communicate efficiently both written and verbally
The ability to diagnose and identify resolutions of incidents and problems
Experience working within an ITIL Service desk service environment
Experience of great customer service
Further Education Qualification (A-level or equivalent)
Can present IT concepts to business users

Desirable

Knowledge of the sector & solutions
Knowledge of Data Protection and relevant legislation
Demonstrable skills in Azure and other leading technologies
Ability to work under pressure and deal with multiple priorities using effective time management skills
Experience of producing documentation to assist customers
Computing Degree or Microsoft certification

Maintenance Mechanical Fitter

General Description

Full Time

The fitter’s role will be part of an enthusiastic professional maintenance team that is responsible for servicing, repairing, and maintaining both plant & welfare products. Their expert knowledge, strengths & creativeness will be required to be demonstrated daily, in order to support the flow of departmental operations.

Operatives will have an overall focus on safety, quality, productivity & costs. Fitters will be required to work alongside other team members on similar tasks & will also offer professional, efficient support to their line managers.

Fitter’s position will be a fundamental role which offers direct support to the hire operations team. Operative must be passionate about working in a very busy time sensitive environment & must be able to adapt to operational change if & when required.

Key Responsibilities and Accountabilities

Demonstrate strong awareness of Health and Safety,
Demonstrate and encourage good housekeeping practices.
Be able to work as part of a team and apply their own initiative
Flexibility
Communicate effectively with colleagues and various departments
Service, Identify and repair mechanical components to the highest standard.
Manage and control costs within their control
Demonstrate professional behaviour in line with Garic “Core Values”
Off hiring, identifying and recording faults on returning Mobile and Static Fleet.
Servicing and repairing the Mobile Welfare Fleet (Vans and Towable Units)
Vehicle Timing Belt replacement experience.

What do you need to become a successful Maintenance Mechanical Fitter?

Essential:

Experience of working in a yard-based role
Cross functional team working

Desirable

Experience of working on vehicle maintenance
City & Guilds qualification or equivalent
Professional qualification in vehicle maintenance
Willingness to work unusual hours, if required
Willingness to travel, if required

Personal Qualities

Diligent
Professional
Enthusiastic
Determined
Innovative
Passionate
Composed

Sandy

Yard Operative

General Description

Full Time

We are looking for an experienced fitter to service and maintain a wide range of site accommodation cabins, plant equipment and generators.

Key Responsibilities and Accountabilities

Repair and maintain equipment on sites.
Diagnose and fault find customer and operator breakdowns.
Provide a high-quality repair and maintenance service for all of Garic’s products.
Monitoring the quality of your work to minimize error, customer dissatisfaction and any potential hazards.
Have intermediate understanding of Health and Safety legislation and how to work safely in a construction environment.
Partake in toolbox talks to increase awareness and instruction of how to work safely.
To ensure paperwork is completed correctly and legibly with signatures, dates and times, and ensuring all plant numbers are recorded and checked and parts used are noted.
Ensure the stores is fully equipped at all times.
To maintain effective working relationships with colleagues, customers and suppliers and represent the company in a professional manner.
To portray a positive image of Garic when carrying out your duties
To comply with company health and safety policy

What do you need to become a successful Yard Operative?

Essential:

Experience in fitting mechanical and electrical equipment
General DIY & plumbing skills
Experience in working with plant equipment.
Experience working with generators.
Full clean UK driving license.
Plant/mechanical relevant qualification
Capable of diagnosing faults

Desirable

CSCS card
Basic welding tasks

West Thurrock

HGV Service Driver

General Description

Full Time

We’re looking for a professional, enthusiastic and flexible driver to join the team at our West Thurrock depot in this fast paced & varied role

The role is for a Class 2 HGV service driver, to work as part of a dedicated team travelling throughout the UK undertaking the waste, water & fuel servicing of welfare cabins, toilets and associated equipment.

Key Responsibilities and Accountabilities

Carry out water and fuel replenishment and to remove effluent waste from welfare cabins sited on customer’s premises
To comply with company Health & Safety policy and Tachograph legislation
To load and secure all equipment onto your vehicles accordingly
To transport and install equipment safely and competently
To ensure delivery and collection paperwork is completed correctly
Promote Garic positively delivering an excellent standard of customer service

What do you need to become a successful HGV Driver?

Essential:

Driving experience within a multi drop or multi collection role
Must be comfortable with occasional nights away from home as required
DCPC Full 35 hours
HGV Category C Licence
Ability to work on own initiative and as part of a team

Desirable

Experience of working in the Plant, Construction or manufacturing industry
CSCS Card

Personal Qualities

Diligent
Professional
Enthusiastic
Determined
Innovative
Passionate
Composed

Workshop Fitter

General Description

Full Time

The Workshop fitter’s role will be part of an enthusiastic professional maintenance team that are responsible for servicing, repairing, maintaining both plant and welfare products. Their expert knowledge, strengths and creativeness will be required to be demonstrated daily, in order to support the flow of departmental operations.

Operatives will have an overall focus on safety, quality, productivity and costs. Workshop Fitters will be required to work alongside other team members on similar tasks and will also offer professional, efficient support to their line managers.

The Workshop Fitters position will be a fundamental role which offers direct support to the hire operations team. The operative must be passionate about working in a very busy time sensitive environment and must be able to adapt to operational change if and when required.

Key Responsibilities and Accountabilities

Required to have good safety awareness and able to work in a safe professional manner, this includes good housekeeping, correct use of personnel protective equipment, attending regular toolbox talks and near miss reporting.
Working as a team – must be able to operate within a team and offer support to the wider team if required, this may also include support other depots through periods of annual leave.
Flexible, will be required to work extra hours on some occasions, and occasionally working off site.
Liaise with other departments to ensure prompt delivery of products.
Checking welfare cabins and plant equipment, any repairs/services found will require operatives to complete.
Identify damage and ensure this is communicated back to you line manager.
Provide a high-quality repair and maintenance service.
Manage and control costs to the best of your abilities.
Monitoring the quality of your work to minimize error and customer dissatisfaction.
Demonstrate professional behaviours in line with Garic’s behavioural framework & core values.
Required to be able to adapt to any situation and receptive of organisational change.

What do you need to become a successful Workshop Fitter?

Essential:

Mechanical engineering background.
Low volt DC experience e.g. automotive.
Full UK Driving Licence

Desirable

Experience working with diesel generators.
Basic fabrication.
Basic hydraulics.
Basic plumbing experience.
CSCS site card
Mechanical engineering or automotive.
Automotive electrical qualification.

Personal Qualities

Experience working with diesel generators.
Basic fabrication.
Basic hydraulics.
Basic plumbing experience.
CSCS site card
Mechanical engineering or automotive.
Automotive electrical qualification.

Washbay Operative

General Description

Full Time

Work within the wash bay department, cleaning welfare units/plant equipment to company requirements in relation to safety, quality, and efficiency. The Wash Bay is responsible for ensuring all plant is cleaned and replenished before it is dispatched and when it returns to the depot, in order to ensure the product reaches the next customer in excellent condition. They are also a very important part of the team in advising on operational repairs and damages upon return to the depot. Supporting all areas of the depot, from cleaning the product on its return to preparing the product for delivery. This role is key to ensuring our product reaches the customer displaying our excellent standard of quality and ensuring it is in good working order.

You will have an overall focus on attention to detail, take pride in your work and be a team player. With this role you will need to be pro-active, self-starter and have the willingness to go the extra mile.

Key Responsibilities and Accountabilities

Support the Depot Manager and their team with the delivery of great quality supplied to our customers, through successful operational teamwork.
Work closely with stores, PDI, and yard personnel to ensure correct standard of product is delivered.
Assist with Vehicle loading/unloading of product in addition assist with loading/unloading of the wash bay area.
Maintaining the upkeep of your working area to a high standard.
To provide additional help and support to the maintenance team.
To build quality into all aspects of work by maintaining compliance of the quality procedure.
Support a work environment of continuous improvement including compliance of the companies Quality policy, Quality System & the appropriate regulations for the area.
Use of appropriate PPE/work equipment to undertake tasks safely at all times.
Adhere to all Health & Safety procedures.
Conduct other duties as and when required.

What do you need to become a successful Washbay Operative?

Essential:

Experience of working in a yard-based role
Cross functional team working

Desirable

Experience of working on vehicle maintenance
City & Guilds qualification or equivalent
Professional qualification in vehicle maintenance
Willingness to work unusual hours, if required
Willingness to travel, if required

Apply Now

Join the
Garic Team

We are excited about bringing dynamic and engaging people into the business. If you are interested in joining our multi-award winning organisation and working with a fantastic team of talented and energetic colleagues, then please have a look at our list of current vacancies or don’t hesitate to get in touchwith our HR team.

Our Benefits
Package Includes

Employee discount scheme with money off at retailers and everyday spends

Christmas closure

Employee health cover

Company pension scheme

Profit share bonus

Death in service benefit

22 days Holiday + Bank Holidays, increasing with length of service

Cycle to work scheme

Birthday vouchers

Birthday leave

Careers

All Locations

Bury

Sandy

West Thurrock

Join the Garic Team

Our Benefits Package Includes

Join the
Garic Team

Our Benefits
Package Includes