- Sustainable Site Solutions
- 0330 094 8060
- info@garic.co.uk
The Hire Desk Controller will work as part of a high performing team who are responsible for all day-to-day activities relating to quotes, confirmed new hires and end hires. Offering support to other areas of the business where customer contact is required. Focus will be on growing revenue by promoting Garic products and services, identifying sale and upsell opportunities; as well as building lasting relationships with a strong focus on customer service that makes Garic stand out for its competitors.
Key responsibilities:
• Handle inbound calls from existing and prospective customers requiring quotes, new hires, and off hires.
• Proactively engage with customers (existing, new and potential) to promote Garic products and services and relationship–build, in line with Hire Desk Manager requests and to agreed metrics.
• Handle email enquiries from existing and prospective customers requiring quotes, new hires and off hires via direct engagement – i.e. Qualify email enquiries by phone / Teams call to:
o understand true customer requirement vs. email request and add value where possible.
o up-sell where possible and switch-sell where required.
o build a personal relationship.
• Ensure that all processes are adhered to, all required, and that information is captured. All administration and customer/company records must be completed accurately and in-full.
• Liaise with internal departments to confirm stock and transport availability and escalate to CX team where required in line with agreed process.
• At all times, represent Garic products and services in a positive manner.
• Understand role and functions of all internal stakeholder departments and work in a collaborative style to reinforce Garic values internally.
• Engage with and promote Garic values at all times – ‘Work together’, ‘Be Better’, ‘Be innovative’, ‘Do the right thing’, ‘Trust each other’.
• Present to the customer a single, united ‘one team’ approach.
• Follow up all customer quotations within the agreed time period.
• Ensure customer SLA’s and KPI’s are consistently met and where required provide reporting on these.
• Build on existing and new relationships with customer through excellent customer service skills.
• Undertake exercises, projects and reporting as requested by the Hire Desk Team Leader, on time and in full.
• Ensure all metrics are met (revenue delivery, quotations, conversation rates, inbound and outbound activity etc.)
• Ensure order accuracy and compliance with Garic process and procedures in order to prevent customer invoice queries and credits.
• Own and resolve customer account queries through to resolution and within an acceptable time frame.
• Comply with H&S legislation at all times.
• Undertake all proposed training and development.
• Undertake other duties as and when required.
• Experience working in a customer service role.
• Cross functional team working
• Experience of using MS Office applications including Word, Excel, Outlook and PowerPoint
• Previous experience of working in a fast past sales environment
• Previous experience of working in welfare & accommodation or Plant & Tool Hire industry
Join Garic’s Service Team in Bury and help our customers reduce the environmental impact of construction through innovative welfare servicing solutions.
The Service Planner is responsible for coordinating daily routes for Garic’s service fleet and 3PL ensuring timely and efficient customer servicing while meeting all KPIs and compliance requirements.
The role involves managing driver schedules in line with WTD legislation, maintaining accurate service documentation, and supporting tanker service operations through data entry and administrative tasks.
Key responsibilities:
• Responsible for collation and routing of the weekly service runs and the tracking of the service fleet providing eta’s and information for the Hire & Service team.
• Route planning must be accurate at all times ensuring all routes are fully utilised and all paperwork is completed and returned on time in full.
• Daily support and first point of contact for service drivers with site issues and general concerns. This includes end of shift de-briefs.
• Regular reviews on external service work to look to maximise profitability by using external partners to complement our own fleet use.
• Management of all legislation in relation to our service provision. This includes waste transfer documentation and standpipe monitoring.
• Management of driver workloads & vehicle servicing requirements to ensure compliance in relation to our service provision. This including monitoring drivers working hours, timesheets & scheduling all vehicle servicing inspections.
• Daily liaison with the Hire Desk & Service team to provide excellent business solutions at all times.
• Identifying operational issues and offering support and solutions within own department and other departments within the business.
• Customer service is paramount, with communication with customers to advise of ETA’s & potential issues.
– Good communication skills written & verbal
– Good IT skills & system experience
– Ability to work in a high pressure, fast paced environment
– Experienced in problem solving
– Team Player with excellent attention to detail
– Good geographical & transport network knowledge
– Previous experience of working in a construction/hire or manufacturing environment
– Good geographical knowledge
– An awareness of Health and Safety
– Previous experience of working with Insphire
– Previous experience of working with Sage & Sicon.
Garic is looking for a professional, enthusiastic, and flexible driver to join the team at our Bury depot in this fast paced & varied role.
The role is for a 7.5t service driver, to work as part of a dedicated team travelling throughout the UK undertaking the waste, water & fuel servicing of welfare cabins, toilets, and associated equipment
Key Responsibilities and Accountabilities
• Driving experience within a multi drop or multi collection role.
• Must be comfortable with occasional nights away from home as required.
• Ability to work on own initiative and as part of a team.
• Valid 7.5t driving license.
• Valid CPC qualification
• Experience of working in the Plant, Construction, or manufacturing industry
• CSCS Card
Work within the wash bay department, cleaning welfare units/plant equipment to company requirements in relation to safety, quality, and efficiency.
The Wash Bay is responsible for ensuring all plant is cleaned and replenished before it is dispatched and when it returns to the depot, in order to ensure the product reaches the next customer in excellent condition. They are also a very important part of the team in advising on operational repairs and damages upon return to the depot. Supporting all areas of the depot, from cleaning the product on its return to preparing the product for delivery. This role is key to ensuring our product reaches the customer displaying our excellent standard of quality and ensuring it is in good working order.
You will have an overall focus on attention to detail, take pride in your work and be a team player. With this role you will need to be pro-active, self-starter and have the willingness to go the extra mile.
• Support the Depot Manager and their team with the delivery of great quality supplied to our customers, through successful operational teamwork.
• Work closely with stores, PDI, and yard personnel to ensure correct standard of product is delivered.
• Assist with Vehicle loading/unloading of product in addition assist with loading/unloading of the wash bay area.
• Maintaining the upkeep of your working area to a high standard.
• To provide additional help and support to the maintenance team.
• To build quality into all aspects of work by maintaining compliance of the quality procedure.
• Support a work environment of continuous improvement including compliance of the companies Quality policy, Quality System & the appropriate regulations for the area.
• Use of appropriate PPE/work equipment to undertake tasks safely at all times.
• Adhere to all Health & Safety procedures.
• Conduct other duties as and when required.
Essential
• Experience of working in a yard-based role
• Cross functional team working
Desirable
• Experience of working on vehicle maintenance
• City & Guilds qualification or equivalent
• Professional qualification in vehicle maintenance
• Willingness to work unusual hours, if required
• Willingness to travel, if required
Garic is looking for a professional, enthusiastic and flexible Van Driver with towing experience to join the team at our Dudley depot in this fast paced & varied role. Start times are between 6am and 8am and you will be working around 8/12-hour days.
Overtime paid at time and a half, after 40 hours.
As a professional Van Driver, you will be responsible for the delivery and collection of company assets throughout the UK.
Your role will include various duties, including being fully responsible for safe operation and road worthiness of the vehicle you are allocated to drive and the safety and security of the load you are transporting.
You will be responsible for efficient and effective route planning, ensuring your workload is completed in line within current WTD legislation and to also ensure customer expectations and requirements are met.
The successful Van Driver will need to have good customer service and communication skills as you will be directly dealing with customers daily.
Person Specification
– Safety performance and culture:
– Complete walk round and safety checks daily
– Identify and report any vehicle defect immediately.
– Adhere to and follow safe systems of work and RAMS.
– Load and secure equipment accordingly
– Fully comply with EU directive on drivers’ hours and tachographs
– Fully comply with the highway code
Quality:
– Ensure assets are delivered to a high standard.
– Ensure vehicle & cab is kept clean.
– Delivery:
– Complete workloads through BCA
– Ensure delivery/collections are completed on time and in full.
– Plan routes effectively
Cost:
– Ensure any damage is captured using BCA.
– Apply safe and fuel-efficient driving techniques.
– Reduce engine idling.
People:.
– Maintain a positive work environment by behaving and communicating in a professional manner.
– Actively promote Garic product and services to customers
– Keep your knowledge and skills up to date and keep abreast of new legislation.
• B+E entitlement
• Digital tacho card
• Understanding of EU drivers’ hours and working time laws
• Towing experience
• Ability to carry out pre-use safety checks.
• Excellent written and verbal communication skills.
• Able to learn and assimilate new information.
• Driving experience within a multi drop role.
• Clean driving licence
Garic is looking for a professional, enthusiastic and flexible Van Driver with towing experience to join the team at our Sandy depot in this fast paced & varied role. Start times are between 6am and 8am and you will be working around 8/12-hour days. Overtime paid at time and a half, after 40 hours.
As a professional Van Driver, you will be responsible for the delivery and collection of company assets throughout the UK.
Your role will include various duties, including being fully responsible for safe operation and road worthiness of the vehicle you are allocated to drive and the safety and security of the load you are transporting.
You will be responsible for efficient and effective route planning, ensuring your workload is completed in line within current WTD legislation and to also ensure customer expectations and requirements are met.
The successful Van Driver will need to have good customer service and communication skills as you will be directly dealing with customers daily.
Person Specification
Safety performance and culture:
– Complete walk round and safety checks daily
– Identify and report any vehicle defect immediately.
– Adhere to and follow safe systems of work and RAMS.
– Load and secure equipment accordingly
– Fully comply with EU directive on drivers’ hours and tachographs
– Fully comply with the highway code
Quality:
– Ensure assets are delivered to a high standard.
– Ensure vehicle & cab is kept clean.
– Delivery:
– Complete workloads through BCA
– Ensure delivery/collections are completed on time and in full.
– Plan routes effectively
Cost:
– Ensure any damage is captured using BCA.
– Apply safe and fuel-efficient driving techniques.
– Reduce engine idling.
People:
– Maintain a positive work environment by behaving and communicating in a professional manner.
– Actively promote Garic product and services to customers
– Keep your knowledge and skills up to date and keep abreast of new legislation.
• B+E entitlement
• Digital tacho card
• Understanding of EU drivers’ hours and working time laws
• Towing experience
• Ability to carry out pre-use safety checks.
• Excellent written and verbal communication skills.
• Able to learn and assimilate new information.
• Driving experience within a multi drop role.
• Clean driving licence
The Depot Administrator will assist in the smooth running of the depot on a day-to-day basis by providing general administrative support to the team. Reporting to the Depot Manager, this role will play an integral part in the set-up of the Depot. For the right person, there will also be the opportunity for the role to develop as the Depot grows.
• Answer all incoming telephone enquiries
• Generate and process collection and delivery notes through Insphire software
• Log and record damages and process charges to customers from returned assets
• Act as the first point of contact for all visitors by delivering excellent customer service and ensuring all visitors adhere to the Health and Safety guidelines
• Support with the booking of the van MOT, servicing and Repairs, via 3rd party providers
• Provide information on stock availability and stock movement
• Generate and complete depot stock transfers, in and out of your operating depot.
• Support other Garic depots during periods of administration annual leave.
• Improve and develop the existing systems and processes to ensure the Depot operates efficiently
• Previous administration experience in a fast-paced environment
• Previous experience of working in a construction/hire or manufacturing environment
• Proficient with all aspects of Microsoft Office
• Previous experience of working in a customer facing role
• NVQ in Business Administration
• An awareness of Health and Safety
Work within the wash bay department, cleaning welfare units/plant equipment to company requirements in relation to safety, quality, and efficiency. The Wash Bay is responsible for ensuring all plant is cleaned and replenished before it is dispatched and when it returns to the depot, in order to ensure the product reaches the next customer in excellent condition. They are also a very important part of the team in advising on operational repairs and damages upon return to the depot. Supporting all areas of the depot, from cleaning the product on its return to preparing the product for delivery. This role is key to ensuring our product reaches the customer displaying our excellent standard of quality and ensuring it is in good working order.
You will have an overall focus on attention to detail, take pride in your work and be a team player. With this role you will need to be pro-active, self-starter and have the willingness to go the extra mile.
As a professional driver, you will be responsible for the delivery and collection of company assets throughout the UK.
Your role will include various duties, including being fully responsible for safe operation and road worthiness of the vehicle you are allocated to drive and the safety and security of the load you are transporting.
You will be responsible for efficient and effective route planning, ensuring your workload is completed in line within current WTD legislation and to also ensure customer expectations and requirements are met.
Good customer service and communication skills are essential as you will be directly dealing with customers daily.
There will be occasions where you will be required to work away.
Essential
• Full understanding of EU drivers’ hours and working time laws
• Category C entitlement
• Valid DCPC card
• Ability to carry out pre-use safety checks
• Excellent written and verbal communication skills
• Ability to work on own initiative and as part of a team
• Flexible, highly motivated, effective team player
• Able to learn and assimilate new information
Desirable
• 1 year driving experience within construction sector
• 1 year lorry loader experience
• Clean driving licence
• Category C+E entitlement
• ALLMI unlimited lorry loader training OR CPCS lorry loader (HOOK)
Garic is looking for a professional, enthusiastic and flexible driver to join the team at our Reading depot in this fast paced & varied role.
The role is for a Class 2 HGV service driver, to work as part of a dedicated team travelling throughout the UK undertaking the waste, water & fuel servicing of welfare cabins, toilets and associated equipment. There is a requirements to spend a minimum of 3 nights out a week.
• Carry out water and fuel replenishment and to remove effluent waste from welfare cabins sited on customer’s premises
• To comply with company Health & Safety policy and Tachograph legislation
• To load and secure all equipment onto your vehicles accordingly
• To transport and install equipment safely and competently
• To ensure delivery and collection paperwork is completed correctly
• Promote Garic positively delivering an excellent standard of customer service
Essential
• Driving experience within a multi drop or multi collection role
• Must be comfortable with occasional nights away from home as required
• DCPC Full 35 hours
• HGV Category C Licence
• Ability to work on own initiative and as part of a team
Desirable
• Experience of working in the Plant, Construction or manufacturing industry
• CSCS Card
Personal Qualities
• Diligent
• Professional
• Enthusiastic
• Determined
• Innovative
• Passionate
• Composed
As a Yard Operative you will be required to work in & around the Reading depot. You will be responsible for the safe loading and un-loading of plant assets on all vehicles within the yard.
This role is key to ensuring units are moved around to a high standard, in a timely manner to fulfill customers’ expectations. Working alongside the yard operational teams to support the overall hire process and depot activities as required
Applicants must have previous experience of working with light motor vehicles in workshops or Yard-based environments.
• Maintain a safe working environment and assure compliance with all safety rules.
• Improve and sustain housekeeping, reporting all observations to help support the Garic Health & Safety culture
• Daily & Weekly FLT checks and defect reporting in line with legislation
• Ensure all vehicles are loaded with the correct equipment within the required deadlines.
• Responsible for managing workload of hires going out and coming into the yard.
• Monitoring of all products ensuring the quality standards are at the required high standard
• Control of returned products ensuring all items are marshalled in the correct area within the yard.
• Support the Depot Supervisor with day today hire and depot operations as required
• Ensure all orders processed through this location are completed & loaded on time and in full
• Liaise between operations, transport, workshop & washbay teams to ensure accuracy and order completion
• Provide information on stock availability and stock movement within the yard area
• Support with stock control for both products and consumable items.
• Support the depot management team to work in line with our company values
• Challenge poor behaviour in the right way and provide regular feedback to the team.
• Maintain a positive work environment by behaving and communicating in a professional manner.
Essential
– Counterbalance Forklifts Category B3 Trucks over 15 tonnes.
– Experience of working in the plant/hire industry
– Awareness of Health and Safety legislation
Desirable
– Relevant Health and Safety Qualification
– Relevant operator certification e.g. CPCS Plant Operator
We are excited about bringing dynamic and engaging people into the business. If you are interested in joining our multi-award winning organisation and working with a fantastic team of talented and energetic colleagues, then please have a look at our list of current vacancies or don’t hesitate to get in touchwith our HR team.
Employee discount scheme with money off at retailers and everyday spends
Christmas closure
Employee health cover
Company pension scheme
Profit share bonus
Death in service benefit
22 days Holiday + Bank Holidays, increasing with length of service
Cycle to work scheme
Birthday vouchers
Birthday leave
